Terms and Conditions

Supply My Lab offers the following services to help you streamline the purchasing process and provide after-sale support. Select from the list below to help you with your servicing questions:

  • 24-Hour Turnaround
  • Competitive Prices & Quotations
  • Payment Terms
  • Pricing & Specifications
  • Minimum Order
  • Freight Charges
  • Shipment Claims
  • Returns
  • Privacy Statement

24-Hour Turnaround
Supply My Lab ships over 98% of domestic orders for in-stock items the same day we receive them or the very next day. We're extremely proud of this record! Our internet site allow us to process orders quickly. On request, we can even assure overnight delivery of a customer's order via national and international carriers.

Competitive Prices
You'll find our prices are competitive whether you are purchasing one item or thousands. Be sure to check with Supply My Lab first whenever you are pricing a large multi-item order or an order of a single item you need in a large quantity. If you cannot find an item on our website, please contact our Customer Service Department for assistance. Prices shown on the Supply My Lab website, including normal quantity discounts, are updated on a regular basis and are subject to change without notice. Prices charged will be those in effect at the time of order acceptance, unless special terms or quotations have been provided.

Payment Terms
Supply My Lab accepts all major credit cards.

Pricing & Specifications
Prices on our website are updated on a regular basis and are subject to change without notice. Manufacturer specifications for products or certain models may change or be discontinued without notice. In the event of product unavailability, Supply My Lab will attempt to recommend a suitable alternative.

Minimum Order
There is no order minimum requirement or handling charges for orders placed on our website.

Freight Charges
Freight Charges for orders placed using our e-catalog will be calculated and charged based upon the total order size and the shipping address provided. The freight charge for the entire order will be included on the invoice for the initial shipment. Any subsequent shipments of backordered items will not include freight charges. In the event that carton size or product mix result in excessively high unanticipated freight charges we reserve the right to contact customer regarding new freight charges prior to order shipment. In such circumstances customer may accept the re-calculated freight charge or cancel the order. Unless otherwise noted all shipments are FOB Origin.

Shipment Claims
Please inspect all shipments upon receipt. If external damage is evident, accept the shipment only after the carrier's driver has noted the damage on all copies of the delivery receipt. Immediately request that the carrier make an inspection and contact our Customer Service Department. If upon opening a shipment you discover concealed damage, please request a carrier inspection within 15 days of delivery and then contact our Customer Service Department.

Returns
All returns must have prior authorization from Supply My Lab and must be requested within 30 days of purchase.  Products returned without prior authorization will be returned freight collect. All products returned are subject to a minimum 15% restocking fee. Customer will be responsible for all transportation fees on returns not due to Supply My Lab error.

Products generally not subject to return include:

  • Items not purchased from Supply My Lab.
  • Products not in original packaging, including products with damaged, missing or defaced labeling and packaging. All original manuals, instructions, warnings and warranties must be included. Products must not have been customized, modified or damaged in any way.
  • Discontinued products
  • Diagnostics, sterile or controlled products
  • Products which are not inventoried by Supply My Lab and are not able to be returned to the manufacturer
  • Products with an expired shelf life or short expiration dating
  • Refrigerated products or other perishables

Privacy Statement
Supply My Lab is committed to protecting your privacy. We base our business on the trust you place in us. The information we collect is gathered to ensure secure ordering and to provide a more personalized shopping experience. We do not sell or share your information with others. You can help us ensure your privacy by not sharing your user name or password with anyone. If you have any concerns, comments or complaints, be sure to email us at contact@supplymylab.com.

Warranties

Warranty Policy

Supply My Lab (the Company), carries products from a variety of distinguished manufacturers. The manufacturers of products carried by us have been chosen on the basis of the Company's belief that their products meet the Company's rigorous specifications and standards. Statements made in our catalog and on this website regarding these product specifications, standards, manufacturer warranties and suitability for a particular use are made to the best knowledge of the manufacturers, and the terms of such warranties will be made available to the purchaser without recourse against Supply My Lab.

The product descriptions and photographs are those in effect at the time of the most recent website update for a given product. Manufacturer specifications and product availability are subject to change; therefore, delivered products may sometimes vary from those depicted.

WARNING - The products listed for sale on this website and in our catalog are listed for sale primarily to commercial, industrial, medical and educational institutions, for use by professionals or under the supervision of professionals. Where the manufacturer has provided instructions as to the use of a product, those instructions should be followed to ensure safe use. Certain items may be dangerous unless used by trained technical personnel under supervision. Supply My Lab reserves the right to restrict sale of product.

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